Topics covered in this chapter:
- What are the three most important parameters of a community as a product?
- How to define an antagonist of an online community?
- How to define the mission of an online community?
- What role does software play in online communities?
- What types of moderation tools should a community platform provide?
- Why does a community platform need to have many customizable parameters?
- What is synchronous and asynchronous communication?
- What does the term “three places” mean for an online community?
- Why backups and data dumps are essential for a community platform to provide?
- What is the culture of an online community and how to set up the initial one?
- What are the nuances one needs to pay attention to when working on the help center for an online community?
- How to write the “be-nice” (aka “code of conduct”) help center article?
- How to write the “on-topic” help center article?
- What should a help center of an online community contain besides on-topic and be nice policies?
This is a fragment of a draft of the book “Lessons Learned While Working On Stack Overflow”. Read the full book on kindle or the paperback version.