All people are very different. Each of us possess a unique set of characteristics, needs and perspectives on things around us which inevitably introduce a conflicting element into our interactions.
Usually conflicts emerge when there is a disagreement on an issue that is very important to us, someone fails to meet our expectations, or deviates from social norms that we follow. In such circumstances, we tend to respond emotionally, which can result in counterproductive actions. Therefore, the fundamental aspect of conflict resolution lies in our capacity to manage our own emotions and opt for constructive methods to address conflicts.
This is a fragment of a draft of the book “Lessons Learned While Working On Stack Overflow”. Read the full book on kindle or the paperback version.