What is the basic advice on how a community manager can maintain trusting relationships with volunteers?
To maintain trusting relationships with volunteers, a community manager should constantly talk with the volunteers and monitor their morale. Here are a few topics one can talk with volunteers about.
- Answer all volunteers’ questions, provide feedback when they ask for, share with them your thoughts and experiences.
- Give volunteers extra information that is not publicly available
- Talk with volunteers about the community needs and new opportunities for initiatives available.
- Ask volunteers for feedback about the community and what future they see for it
The better your relationship with volunteers and the more volunteers trust you, the more active they are.
This is a fragment of a draft of the book “Lessons Learned While Working On Stack Overflow”. Read the full book on kindle or the paperback version.