Mean / Median time to the first response
The metric shows the mean / median number of hours between posting a question and receiving the first response.
Question answered by the metric
What is the mean / median time to the first response in a question?
Steps to measure
To calculate the mean / median time to the first response, one needs to do the following.
- For each question that has an answer, calculate the time (in hours) between when the question was created and when the first answer was added.
- Calculate the mean / median of all values for the selected period.
Interpretation
The faster a user gets some kind of response to their topic, the higher the probability that they will stay in the community, so our task is to reduce this value. There are two possible reasons for high values of the metric: technical problems with notifications about new topics in the community, or problems with the engagement among experts.