The list of metrics:
- Monthly user churn: The rate at which users stop participating in a community
- Monthly user growth: The rate at which users start participating in the community
- Monthly active users: The number of users who have posted in the community
- Monthly user base utilization: The percent of active users among those who are alive
- Thirty day retention: Percent of active users on a given date within 30 days after their first activity
- New active users: The number of users who performed their first action on the platform during a given month
- Leave to start monthly ratio: The ratio of users who leave the community to those who start acting
- User tenure by month: Number of days between the first and the last actions of a user in the community
- Total number of actions by month: Total number of actions performed by a user during their tenure
- Monthly contribution frequency: Number of contributions during days when a user is active
- Number of active days per month: Number of days a user is active
- Number of actions per month: Number of actions a user performs
- Reach of an announcement
- Normalised reach of an announcement: Reach of an announcement post normalised by the users alive
- Reaction to an announcement: Number of actions performed in the announcement post
- Normalised reaction to an announcement: Number of actions performed in the announcement post normalised by the number of users who viewed the announcement
- Split into growth and decline segments: Segmentation split that identifies each month of a community existance as growth or decline
- Percentage of active / regular / engaged / core / super users
- Percentage of posts created by active / regular / engaged / core / super users
- Number of posts per regular / engaged / core / super user
- Number of posts created by a user per one discussion.
- Adaptation coefficient
- Percentage of users who asked the second question after getting no answers on the first
- Percentage of users who start by asking / answering
- The number of questions a user asks before starting to answer others’ questions
- Percentage of users who asked their first (second, third, etc) question
- Percentage of users who asked their second question relative those who who asked their first question in the community
- Mean and median time between when a question is asked and the first response to that question appears
- Number of answers per a new user’s question
- Number of questions a new user participated in
- Number of users a new user might have a contact with