Community Management Metric Guide: Number Of Questions A New User Participated In

Number of questions a new user participated in

One of the most important factors in engaging new members is the presence of interesting discussions in the community in which new users can show-off themselves. The number of questions a new user participated in shows how many unique discussions a user has participated in during their first 30 days on the site.

Question answered by the metric

What is the number of questions a new user has participated in?

Steps to measure

To calculate the number of questions a new user participated in, one needs to do the following.

  1. Identify all new users
  2. Calculate the number of questions each user has posted at least one answer
  3. Calculate the average of the number of such questions for the period of interest.

Interpretation

The higher the value of this metric, the more interesting questions are being discussed in the community and the easier it is to find them. Thus, a low value of this metric (especially in large communities) indicates the difficulty of navigating among the flow of new topics, or the lack of interesting topics to participate in. The higher the value of the metric, the better.

Industry Average / Benchmark

The benchmark is available on our analytics app